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How to Enable CDR & CMR on CUCM

How to Enable CDR & CMR on CUCM

The Call Detail Records (CDR) and Call Measurement Records (CMR,  also referred as “Call Diagnostics Records”) offer details for each phone call passing by the Cisco Unified Communications Manager (CUCM). In CUCM CDR CMR records are disabled by default, so that you have to enable them manually.

You can enable CDR and CMR in CUCM by following steps below:

How to Enable Call Detail Record (CDR) on CUCM:

  1. Login to administration page on Publisher CUCM. Click System -> Service Parameters menu.

2. Then select your server which has callmanager service enabled and then select Cisco CallManager (Active)

3. On System section find CDR Enabled Flag Parameter and set to True. If you’d like to see calls with zero duration, find CDR Log Calls with Zero Duration Flag (just below the CDR Enabled Flag)and set to True.

4. Do this for each CUCM Server if you have more than one server that has Callmanager service enabled.

How to Enable Call Measurement (CMR) on CUCM:

  1. On the same Service Parameter menu, go up and click Advanced.

2. Find the Clusterwide Parameters section, and change Call Diagnostics Enabled Parameter from Disabled to which option you wish.  

Note: Since CMR parameter is in Clusterwide Parameters, you don’t need to enable this on each server.

Cisco RJ-21 Pinout

Cisco RJ-21 Pinout

Cisco multi-port voice gateways have one or more ports for analog phones which is called RJ-21. Since the distance between the Cisco voice gateway and the phone distribution frame can be variable, you may need to make a special cable to connect these ports.

You can see the RJ-21 port and pin order used in Cisco multi-port analog voice gateways in the following image:

Cisco RJ-21 Connector Pinout

In the table below, you can find the pin sequence of RJ-21 ports used in Cisco multi-port analog voice gateways:

Port Number Connector Pin Signal
1 1
26		 Ring
Tip
2 2
27		 Ring
Tip
3 3
28		 Ring
Tip
4 4
29		 Ring
Tip
5 5
30		 Ring
Tip
6 6
31		 Ring
Tip
7 7
32		 Ring
Tip
8 8
33		 Ring
Tip
9 9
34		 Ring
Tip
10 10
35		 Ring
Tip
11 11
36		 Ring
Tip
12 12
37		 Ring
Tip
13 13
38		 Ring
Tip
14 14
39		 Ring
Tip
15 15
40		 Ring
Tip
16 16
41		 Ring
Tip
17 17
42		 Ring
Tip
18 18
43		 Ring
Tip
19 19
44		 Ring
Tip
20 20
45		 Ring
Tip
21 21
46		 Ring
Tip
22 22
47		 Ring
Tip
23 23
48		 Ring
Tip
24 24
49		 Ring
Tip
– 25,50,51,52 GND

Cisco – Huawei Command Mapping Table

Cisco – Huawei Command Mapping Table

The command interface commands of Cisco and Huawei network devices, -which are the two most used vendors in the networking world-, are different from each other. In the table below you can find the equivalents of the basic router commands from two different vendors:

Cisco – Huawei Command Mapping Table:

CiscoHuawei
pingping
traceroutetracert
showdisplay
show interfacesdisplay interface
show ip routedisplay routing-table
show ip interfacedisplay ip interface
show versiondisplay version
show ip bgpdisplay bgp routing-table
show clockdisplay clock
show portdisplay port-mapping
show flashdir flash: (user view modunda)
show loggingdisplay logbuffer
show snmpdisplay snmp-agent statistics
show frame-relay pvcdisplay fr pvc-info
show usersdisplay users
enablesuper
disablesuper 0
conf tsystem-view
exitquit
endreturn
show policy-map interfacedisplay qos policy interface
sendsend (user view modunda)
write terminal (sh run)display current-configuration
sh startupdisplay saved-configuration
write erasereset saved-configuration
write mem (wr / copy run start)save
clear countersreset counters interface
telnettelnet
enable secret (conf modunda)super pass cipher (system modunda)
term monterm debu
clockclock
noundo
debug / no debugdebugging / undo debugging
copy running-configsave safely
terminal monitorterminal monitor
terminal no monitorundo terminal monitor
clear countersreset counters interface
clear interfacereset counters interface
clear access-list countersreset acl counter all
reloadreboot
shutdownshutdown
bootboot bootrom
aaahwtacacs scheme
terminal no monitorundo terminal monitor
tacacs-serverhwtacacs scheme
snmp-servertftp-server
router bgpbgp
router riprip
clear ip cefreset ip fast-forwarding
clear ip route *reset ip routing-table statistics protocol all
clear ip bgpreset bgp all
show techdisplay diagnostic-information
sh ip nat translationdisplay nat session
show controllerdisplay controller
show dsl int atm 0display dsl status interface atm 2/0
sho atm pvcdisplay atm pvc-info
sho crypto isakmp sadisplay ike sa
sho crypto isakmp keydisplay ike peer
sho crypto isakmp policedisplay ike proposal
Cisco – Huawei Commands
Cisco 730 Series Headset

Cisco 730 Series Headset

Cisco has also introduced 700 series headsets as well as new Webex series collaboration products at 2019 Partner Summit.

As you may know, Cisco has introduced many products and technologies in the field of unified communications and collaboration, and has entered the phone headset market with its 500 series headsets last year. This year at Partner Summit Cisco introduced the 700 series, which targets mobile workers segment.

Cisco Headset 730 Specifications

The 700 series is a series of headsets aimed primarily traveling mobile workers and 730 is the first model of the series. Especially in crowded environments, the noise canceling mechanisms ensure clear communication for both the headset and the called party. Below you will find detailed features of the Cisco 730 headsets:

  • Connectivity via Bluetooth 5.0, USB-A and 3.5mm
  • Premium Codec Support (SBC, AAC, aptX, aptXHD)
  • Active Background Noise Cancellation with 4 Microphones
  • Clear Voice Transmission with 2 Electret Condenser Microphone
  • Intelligent Sensor Technology (Mute on Earphone)
  • Boom-less Microphone
  • On-Ear Controls
  • Voice Activated AI
  • Cisco Headset App for Customized Experience (App Store & Google Play)
  • Automatic Firmware Upgrades

Here is a table that compares the Cisco 700 series headphones to the 500 series:

700 Series500 Series
Suitable For Mobile / Office Workers Office / Call Center Workers
Primary Connection Type Bluetooth 5.0 Wired/DECT Wireless
Talking Time15+ hrs9 hrs
Concurrent Connections 2 BT + 1 USBDepends on Base Station
Wireless Coverage65+ meters90+ meters
Ear Wearing StyleBinaural OnlyMonaural & Binaural
Color OptionsCarbon Black & PlatinumBlack
Active Noise CancellingYesNo
Noise Reduction MicrophoneYesYes
RJ-9 ConnectionNoYes
Cisco 730 Series Headsets Have 2 Color Options

For more information about Cisco 730 series headsets, please refer to the datasheet page.

Price

The price of the newly introduced Cisco 730 series headset has not been set yet, but considering that the list price of the 560 series wireless headphones is around $600, my guess is that the list price will be in the range of $800 – $900.

Last Words

With the 730 series headset, Cisco has provided a professional solution for both the consumer market and business purposes. Cisco 730 headset is a very useful product especially for frequent travelers.

Cisco IP DECT Solutions

Cisco IP DECT Solutions

Cisco has introduced IP DECT Solutions, which have been developed to meet the need for wireless telephony. Until now Cisco didn’t have a DECT phone solution in its product family and this situation being complemented by Wi-Fi or 3rd party DECT products.

Cisco IP DECT products operate in the USA and Canada in the frequency band range of 1920 – 1930 MHz and 1880 – 1900 MHz frequency band in other countries. The IP DECT series currently consists of 210 series base station and the 6825 series handheld terminal.

Let’s take a closer look at these products:

Cisco 6825 IP DECT Handset

Cisco 6825 IP DECT Handset
  • 2 Inches 240 × 320 Pixels 65K Color Display
  • Up to 17 Hours of Talk, 200 Hours of Standby Time
  • 2 Lines Supported
  • Narrow Band (G.726) and Wide Band (G.722) Codec Support
  • Bluetooth and 3.5mm Wired Headset Support
  • Waist Clip
  • Dimensions: 117 mm x 46 mm x 20 mm
  • Weight: 86 gr.

Cisco 210 IP DECT Base Station

Cisco 210 IP DECT Base Station
  • 30 Handheld Terminal Registration Per Single Base Station
  • 5 Simultaneous Calls With Broadband Codecs and 10 Simultaneous Calls With Narrowband Codecs in Single Base Station
  • Multicell Technology
  • Scalability Up To 254 Base Stations
  • Total 1,000 SIP Device Registrations
  • Total 1,000 Simultaneous Calls with Broadband Codec, 2,000 Simultaneous Calls with Narrow Band Codec
  • G.711 (A-law & mu-law), G.722.2, G.726, G.729 (a & ab) Codec Support
  • PoE Class 2
You Can Use Multiple Cisco 210 Base Stations In Your Network (source cisco.com)

In the Multicell concept, there is no central mechanism to control base stations. When deployed, one base station becomes the master station, and the other stations connect to master with the “Chain ID” defined on the base station and start their data synchronization. Yeah, that’s all.

Supported Platforms

Since the IP DECT series is a multiplatform product, it supports almost all PBXs using the standard SIP protocol. Here are Cisco’s officially supported platforms:

  • Asterisk
  • Cisco BroadSoft BroadWorks
  • Cisco BroadCloud
  • Centile
  • Metaswitch

Even looking at this list, you can actually understand Cisco’s strategy in unified communications solutions. 🙂

Last Words

Although Cisco has always put WiFi phones in the foreground, DECT phones -which have a soft belly in the projects- have started to meet the need. As I wrote in my previous article, we will see if Cisco can surpass its competitors in this field with OpEx oriented solutions such as UCaaS and HaaS.

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