The Call Detail Records (CDR) and Call Measurement Records (CMR, also referred as “Call Diagnostics Records”) offer details for each phone call passing by the Cisco Unified Communications Manager (CUCM). In CUCM CDR CMR records are disabled by default, so that you have to enable them manually.
You can enable CDR and CMR in CUCM by following steps below:
How to Enable Call Detail Record (CDR) on CUCM:
Login to administration page on Publisher CUCM. Click System -> Service Parameters menu.
2. Then select your server which has callmanager service enabled and then select Cisco CallManager (Active)
3. On System section find CDR Enabled Flag Parameter and set to True. If you’d like to see calls with zero duration, find CDR Log Calls with Zero Duration Flag (just below the CDR Enabled Flag)and set to True.
4. Do this for each CUCM Server if you have more than one server that has Callmanager service enabled.
How to Enable Call Measurement (CMR) on CUCM:
On the same Service Parameter menu, go up and click Advanced.
2. Find the Clusterwide Parameters section, and change Call Diagnostics Enabled Parameter from Disabled to which option you wish.
Note: Since CMR parameter is in Clusterwide Parameters, you don’t need to enable this on each server.
Cisco multi-port voice gateways have one or more ports for analog phones which is called RJ-21. Since the distance between the Cisco voice gateway and the phone distribution frame can be variable, you may need to make a special cable to connect these ports.
You can see the RJ-21 port and pin order used in Cisco multi-port analog voice gateways in the following image:
In the table below, you can find the pin sequence of RJ-21 ports used in Cisco multi-port analog voice gateways:
The command interface commands of Cisco and Huawei network devices, -which are the two most used vendors in the networking world-, are different from each other. In the table below you can find the equivalents of the basic router commands from two different vendors:
As you may know, Cisco has introduced many products and technologies in the field of unified communications and collaboration, and has entered the phone headset market with its 500 series headsets last year. This year at Partner Summit Cisco introduced the 700 series, which targets mobile workers segment.
Cisco Headset 730 Specifications
The 700 series is a series of headsets aimed primarily traveling mobile workers and 730 is the first model of the series. Especially in crowded environments, the noise canceling mechanisms ensure clear communication for both the headset and the called party. Below you will find detailed features of the Cisco 730 headsets:
Connectivity via Bluetooth 5.0, USB-A and 3.5mm
Premium Codec Support (SBC, AAC, aptX, aptXHD)
Active Background Noise Cancellation with 4 Microphones
Clear Voice Transmission with 2 Electret Condenser Microphone
Intelligent Sensor Technology (Mute on Earphone)
Voice Activated AI
Cisco Headset App for Customized Experience (App Store & Google Play)
Automatic Firmware Upgrades
Here is a table that compares the Cisco 700 series headphones to the 500 series:
Mobile / Office Workers
Office / Call Center Workers
Primary Connection Type
2 BT + 1 USB
Depends on Base Station
Ear Wearing Style
Monaural & Binaural
Carbon Black & Platinum
Active Noise Cancelling
Noise Reduction Microphone
For more information about Cisco 730 series headsets, please refer to the datasheet page.
The price of the newly introduced Cisco 730 series headset has not been set yet, but considering that the list price of the 560 series wireless headphones is around $600, my guess is that the list price will be in the range of $800 – $900.
With the 730 series headset, Cisco has provided a professional solution for both the consumer market and business purposes. Cisco 730 headset is a very useful product especially for frequent travelers.
Cisco has introduced IP DECT Solutions, which have been developed to meet the need for wireless telephony. Until now Cisco didn’t have a DECT phone solution in its product family and this situation being complemented by Wi-Fi or 3rd party DECT products.
Cisco IP DECT products operate in the USA and Canada in the frequency band range of 1920 – 1930 MHz and 1880 – 1900 MHz frequency band in other countries. The IP DECT series currently consists of 210 series base station and the 6825 series handheld terminal.
Let’s take a closer look at these products:
Cisco 6825 IP DECT Handset
2 Inches 240 × 320 Pixels 65K Color Display
Up to 17 Hours of Talk, 200 Hours of Standby Time
2 Lines Supported
Narrow Band (G.726) and Wide Band (G.722) Codec Support
Bluetooth and 3.5mm Wired Headset Support
Dimensions: 117 mm x 46 mm x 20 mm
Weight: 86 gr.
Cisco 210 IP DECT Base Station
30 Handheld Terminal Registration Per Single Base Station
5 Simultaneous Calls With Broadband Codecs and 10 Simultaneous Calls With Narrowband Codecs in Single Base Station
Scalability Up To 254 Base Stations
Total 1,000 SIP Device Registrations
Total 1,000 Simultaneous Calls with Broadband Codec, 2,000 Simultaneous Calls with Narrow Band Codec
G.711 (A-law & mu-law), G.722.2, G.726, G.729 (a & ab) Codec Support
PoE Class 2
In the Multicell concept, there is no central mechanism to control base stations. When deployed, one base station becomes the master station, and the other stations connect to master with the “Chain ID” defined on the base station and start their data synchronization. Yeah, that’s all.
Since the IP DECT series is a multiplatform product, it supports almost all PBXs using the standard SIP protocol. Here are Cisco’s officially supported platforms:
Cisco BroadSoft BroadWorks
Even looking at this list, you can actually understand Cisco’s strategy in unified communications solutions. 🙂
Although Cisco has always put WiFi phones in the foreground, DECT phones -which have a soft belly in the projects- have started to meet the need. As I wrote in my previous article, we will see if Cisco can surpass its competitors in this field with OpEx oriented solutions such as UCaaS and HaaS.